Frequently Asked Questions – Zivenni Wall Hooks Collection

1. What materials are your wall hooks made from?

Our wall hooks are made from durable iron or Aluminium metal with vintage-style brass plating, topped with hand-painted ceramic knobs. Each piece is handcrafted by skilled artisans, making every hook slightly unique.

2. Are the hooks sturdy enough for heavy items?

Yes! Our hooks are designed to be both decorative and functional. When properly mounted into a wall stud or with wall anchors, they can hold coats, bags, hats, or towels with ease.

3. Do they come with mounting hardware?

Yes, each hook includes screws for easy installation. We recommend using wall plugs if you're mounting on plaster or drywall for additional support.

4. Are your hooks sold individually or in sets?

We sell only hooks in sets. Sets are often more cost-effective and come in complementary color combinations.

5. How long does shipping take?

We ship from the UK, and orders are typically dispatched within 1–3 business days. UK orders arrive in 2–4 days, while international delivery times vary by destination. Tracking is provided for all orders.

6. Do you accept returns?

Yes. If you're not completely satisfied, you can return your item within 14 days of delivery. Items must be unused and returned in original packaging. Custom orders are non-refundable unless defective.

7. Are your products also available on Etsy?

Yes! You can find our collection on Etsy at ZIVENNI HOME. We keep the same quality, care, and service on both platforms.

8. How do I clean or maintain the ceramic knobs?

To keep your hooks looking their best, simply wipe the ceramic with a damp cloth. Avoid abrasive cleaners or soaking the ceramic in water, as this may affect the hand-painted details.